Accountability Not Blame
Accountability is at the heart of leading and managing people. It is about holding people to a standard and then ensuring that they are maintaining that standard. What it should not be about is blaming people and punishing them.
Holding people accountable for their work and addressing underlying issues that are the cause of performance deficiencies should be the goal of a manager or supervisor. Blame assignment should not be a part of this process. And in most cases, the first response shouldn’t be about discipline. Instead, you should be looking for the root cause of the problem, assigning responsibility, and then working with the employee to correct the cause.
Too often managers and supervisors shoot from the hip when addressing performance issues. Instead of taking the time to gather facts and think about what the long-term consequences of their actions are, or what they are looking to achieve, they just jump into blame and punish mode.
When this happens, it serves the opposite purpose of what should be the intended outcome. The manager’s or supervisor’s goal should be the discovery of the root cause of the performance deficiency and then working with the employee to resolve it. Improvement of the individual’s performance should be the focus.
The Goal of Accountability
The purpose of holding people accountable isn’t the same as discipline. Accountability is about establishing performance expectations, communicating them, and helping employees understand where they are falling short. Correction of deficiencies and improvement of performance are the key.
Accountability is not discipline. Discipline may become part of the process after you have performed the other steps necessary to address root cause and help the employee improve performance, but it should not be the focus.
Begin With the End in Mind
Anytime a manager or supervisor is addressing a performance issue they should be thinking about what the end goal is. What does the ideal state of performance look like and how does it differ from the current state. But you also need to consider what the goal is with your relationship with the employee and their relationship with the team. If you have read Stephen Covey’s 7 Habits of Highly Effective People you will recognize this as Habit 2 – Begin with the End in Mind.
So often we are operating from a state of putting out fires that we don’t always take the time to really think about what the end goal is and what affect our actions are having on individuals in our organization and our team.
When addressing performance issues, the key is to identify what you hope to achieve in the correction of the problem. And to make sure that those actions are in line with overall company and team goals and objectives.
In most cases, the end goal is to maximize efficiencies to ensure profitability. To accomplish this, you need to motivate your employees to want to perform to a level that meets these objectives. Your accountability objectives should be focused on the best way to improve employee performance by engaging the employee in the solution and motivating them to want to correct it.
Placing blame does not motivate people. Being concerned about them and their performance does. Having a genuine concern for the success of the individual, and framing the problem resolution in that light will motivate much more than placing blame.
An Accountability Strategy
When accessing your accountability strategy consider the following:
- What is the end state that is desired?
- What actions can I take to try to reach this end state?
- How will the employee perceive your actions?
- In what way will your actions affect the team?
- How will your actions help reach organizational goals?
- What is the best way to identify the root cause of the problem?
- How can I help the employee improve their performance?
Accountability is about setting clear expectations, goals, and consequences (both positive and negative). The goal is to help employees improve their performance with the end goal of meeting organizational objects. It is not about placing blame but is about identifying the root cause of performance problems and correcting them with the end in mind.