Month: May 2016

Don’t Let Stress Keep you from Your Goals

Don’t Let Stress Keep you from Your Goals

“The ultimate measure of a man is not where he stands in moments of comfort and convenience, but where he stands at times of challenge and controversy.” Martin Luther King, Jr. This past week was a management week from hell. It was filled with personnel issues, injury management, process failures, and machine break downs. If …

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Getting Feedback is more Important than Giving Feedback

Getting Feedback is more Important than Giving Feedback

I am a person who doesn’t handle criticism well. I don’t like to be told that I am not doing something well, or that I messed up. I like to think that I do all things well, and that because I care and try my best that I am always doing things the right way. …

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Engaging and Guiding Difficult People

Engaging and Guiding Difficult People

Over the past five posts we have discussed how to deal with difficult people in our work. We have looked at four specific personality types – complainers, sour attitudes, responsibility avoiders, and the spokesperson. In these posts I have offered specific techniques for dealing with each personality. In this post I would like to offer …

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The Spokesperson

The Spokesperson

We have made it to the final difficult personality that I want to discuss in this post series. Next week we will summarize what we have gone over and look at some general advice for dealing with any type of difficult personality. This week we are discussing “The Spokesperson”. These people see themselves as the …

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Responsibility Avoiders

Responsibility Avoiders

Have you ever had a conversation with a subordinate or team member where you were trying to coach them and correct a problem and throughout the conversation they continued to turn the conversation away from their actions to the actions of others or to other perceived issues outside themselves? It is so frustrating when talking …

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